Return & Exchange Policy

🗓 Return & Exchange Window

Requests must be made within 7 days of delivery.


🔄 Exchange Process

  • Exchange orders are placed once your return is picked up.

  • If your selected item is out of stock, our team will reach out to help you choose an alternative.

  • Exchange is free of cost — we’ll take the hit on shipping, just for you.

  • Each order is eligible for one exchange only.

  • Orders placed using Store Credit are not eligible for return or exchange.


💳 Refunds

  • Refunds are issued only as Store Credit, unless the product is wrong or damaged.

  • Store Credit is shared via email once your return is picked up.

  • Valid for 365 days from the date of issue.

  • Shipping charges are non-refundable.

  • Orders paid via Store Credit are not eligible for further returns.


🚨 Damaged or Missing Items

  • Please report any damaged, defective, or missing items within 48 hours of delivery.

  • Share images and details via the provided link — we’ll guide you through the next steps.

  • Misprints and slight color variations are not considered defects — they’re part of the handcrafted charm.

  • The company holds the final decision in all cases.


🚚 Reverse Pickup & Self-Shipping

  • We offer reverse pickup for eligible orders within India.

  • If your pincode isn’t serviceable, you may self-ship the item to our warehouse.

  • Once approved by our QC team, you’ll receive ₹150 Store Credit to cover your shipping cost.


📦 How to Request a Return or Exchange

  1. Visit: Return Portal

  2. Select the item and reason for return.

  3. Upload images if the product is damaged or defective.

  4. Ensure the product is unworn, with all tags and labels intact.

  5. Wait for pickup confirmation.


❌ Order Cancellations

  • Orders can be cancelled before shipping.

  • If cancelled after dispatch, ₹160 will be deducted from your refund.

  • Shipping charges are non-refundable once dispatched.


🌍 International Orders

  • Customers must self-ship returns and bear all shipping/customs charges.

  • No reverse pickup or exchanges available for international orders.

  • Refunds or Store Credit will be issued for the product value only.

  • Shipping charges are non-refundable.

  • If someone is traveling from your country to India, you may return the product through them to avoid shipping costs.


💰 Refund Timeline

  • Refunds take 7–14 working days.

  • Once your return reaches us, our team takes 1–2 days to inspect.

  • Internal processing takes 2–3 days, and banks may take another 2–3 days to reflect the refund.

  • A flat fee of ₹200 is deducted for money refunds (not applicable for damaged items).

  • For COD orders, refunds are issued via an online link sent to your registered email/phone. If not redeemed within 3 months, contact support for a new link.


🆘 Need Help?

We’re here for you:

📧 Email: support@varsazo.com 📱 Phone / WhatsApp: +91 9677195274 🕘 Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Please note: We work with third-party courier services. Delivery executive contact details are shared only with recipients, which may limit our ability to intervene in certain cases. We appreciate your understanding.